REFUND & RETURN POLICY

Please read the refund and return policy of Style Appeal carefully before ordering/purchasing its products.

We take on the heavy burden of giving our shoppers the highest value and experience from our products and proudly each day deliver your products because of the love and passion we have for jewelleries.

One of the major motives of Style Appeal is to ensure that our customers are happy with their new purchases. Please, if you are having any issues with any of our items you have purchased and need our support, kindly forward a message to us at customer support (info@styleappeal.com.au) explaining your problem.

Please note that, the following cases may warrant refunds for purchases of goods:

If a purchase you made was not delivered or is defective.

In the above-named case you may request a refund within 10 to 14 calendar days from the date of transaction. To start your refund procedures please send your refund request to our customer support (info@styleappeal.com.au). Depending on your specific situation, we may be able to help. We may deny any return if it fails to meet our return criteria stated above.

Refunds from Style Appeal are returned to the payment method used to make the original purchase. Refunds take different amount of time depending on how you paid. If you have questions on refund timelines, contact us at customer support (info@styleappeal.com.au).

Item received is not as described
The product received is not as described. If the item delivered is materially different from the item description, preview or ordered, probably, you expect the item to remain and function exactly as described and characterized but the item you received is not as described. If it turns out that the item received is “not as described” you will be entitled to a refund. 

Item doesn’t work the way it ought to
On the off chance that the item doesn’t work the way it ought to and easily be settled or fixed, you are qualified for a refund of the item. This incorporates circumstances where the item has an issue that would have prevented you from purchasing it if you had known about the problem in the first place. On the off chance that the item can be fixed, at that point, Style Appeal is required to do so immediately by refreshing the item else you are eligible for a refund of that item.

The item has a security weakness
In case an item contains security powerlessness issue and can’t be easily solved, you are eligible for a refund of the item. In the event that the item can be fixed, at that point, Style Appeal ought to do so expeditiously by updating the item. In the event that the item contains a security weakness that isn’t fixed at the appropriate and required time, then you are entitled for a refund of that item.

Items that have not been received
If you have not received an ordered item, you have 3 months from the date of purchase to claim a refund. You will be required to give your buy code all together by Style Appeal to check your claim that you have not received the item ordered and paid for. Despite the fact that we think 3 months is a sensible time, contingent upon where you are located, you may have a longer period to claim a refund if you have purchased for personal use and haven’t received the item.

Why a refund may not be given to you by Style Appeal
In the event that the item is materially identical and similar to the depiction and review and works the way it should, there is usually no commitment to give a refund in circumstances like the following:

  • You don’t need it after you’ve received and used it already
  • The item did not meet your desires after usage
  • You just change your mind
  • You purchased the item by mistake
  • You don’t have adequate expertise to utilise the item

Please, if you are having any issues with any of our items you have purchased and need our support, we encourage that you kindly forward a message to us at our customer support (info@styleappeal.com.au) explaining your problem.